Refund policy

Please note that coffee beans and other perishable products are non-returnable and non-refundable.

If you need to return a non-perishable item (such as merchandise or brewing gear), returns must be:

• Initiated within 14 days of purchase

• In original, unused condition and accompanied by proof of purchase

• Shipped back at the customer’s expense

We recommend using a trackable shipping method, as we can’t be responsible for items lost in transit.

If your order arrived damaged or incorrect, please reach out to us at info@gratitudecoffee.ca within 7 days of delivery so we can make it right.